Free Self Assembly (Within 1-2 Weeks)

Frequently Asked Questions

Orders

All beds and chairs have a delivery checker on each product page for you to check stock. Simply put in your postcode to see how quickly you can have your item delivered.

Thanks to extensive US stock holdings, we are able to stock most products in the Opera® range. For products where there are multiple configurations such as upholstery colours, please call our customer care team on 888-553-0605 to check availability.

Opera® beds, chairs and mattresses are becoming well established with US care providers, carers and consumers because of three key qualities:
- Opera® products have been thoughtfully designed to encompass varying care needs and maximise medical/health benefits. Approved by the NHS.
- Build method and materials are uncompromising in quality which is confidently backed by generous warranty terms.
- Opera® is perhaps best known for balancing care functionality with elegant, homely design.

Add to these, Opera Beds have one of the highest service levels of any US care equipment provider with an outstanding, reliable logistics network and a highly rated, skilled customer care team. Take a look at our trustpilot rating...

View our Trustpilot page

Delivery

We have large stock holdings of our beds, for all stocked items our next-day courier pallet delivery is the quickest option. This is where the bed is delivered as close to the property and you will be responsible for bringing the bed inside and assembling it. For next-day deliveries, orders need to be placed by 3pm and be in a mainland US postcode.

Products

We no longer provide a buy back scheme. However to assist with the removal of your bed, you could sell or donate your bed to another company or individual that would be willing to collect it from you. We are always looking to support our customers, so if you need more advice on how to go about selling or donating your bed, please call our team on 888-553-0605.

We have an equipment showroom in Hull, East Yorkshire that is open for appointments Monday to Friday 8:30am - 4:30pm. Call us on 888-553-0605 to book your appointment. If this is not practical, you can now book a Virtual Showroom Visit, where an advisor can show you products via video call. We also offer a 10-day trial period in your home that allows you to check the suitability of a product.

Visit the showroom

Returns

No, we do not offer a specific buy back scheme when returning a bed out of our 14 Day Consumer Returns Policy or 10 Day Home Trial.

However, there are a few options when you no longer need your Opera Bed:

Privately List Your Bed for Sale: Places like Gumtree, Facebook Marketplace, Ebay and hospitalmart.co.uk are great places for selling your used bed.

Contact Your Local Care Home or Mobility Retailer: Some care facilities and equipment retailers may purchase second hand profiling beds or accept donations.

Donate Your Bed to a Charity: If you do not wish to sell your bed, you could consider donating it to a charity or Care Home. Some offer collection for free, such as the British Heart Foundation.

As part of the 14 Day Consumer Returns Policy, you can return your items under the following criteria:

Goods must be new and in original packaging
Installed products are not included in this returns policy
Custom products are not included in this returns policy and cannot be returned or trialled

You may be able to return goods that are:

Out the 14 day period, but still new and in original packaging
Unpackaged products

However, this is at the advisors discretion and subject to a 20% restocking charge.

Please contact our advisors for more information on returning products.

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All of our beds and mattresses are included in the 10 Day Home Trial and if they aren't suitable for you within the trial period, you can exchange them or receive a refund.

10 Day Home Trial - Terms and Conditions:

The 10 Day Home Trial begins once products are delivered or installed
Mattresses must be purchased with a mattress protector for the trial to be valid
A handling fee will be applied if returning items (£185 for a bed and mattress, £60 for mattress only)
Goods must be returned in excellent condition and will be inspected upon receipt

Contact our advisors for more information on the 10 Day Home Trial.

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