Returns Policy

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +1 888 553 0605 or write to us at info@operabeds.com.

12.1 We are under a legal duty to supply products that are in conformity with this contract.
12.2 If you are a Business Customer
     12.2.1 we warrant that on delivery any products which are goods shall:
          12.2.1.1 conform in all material respects with their description and any relevant specification; and
          12.2.1.2 be free from material defects in design, material and workmanship; and
          12.2.1.3 be fit for any purpose expressly held out by us.
     12.2.2 Subject to section 12.3, if:
          12.2.2.1 you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in section 12.2;
          12.2.2.2 we are given a reasonable opportunity of examining such product; and
          12.2.2.3 you return such product to us at your cost,
     we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
12.3 We will not be liable for a product's failure to comply with the warranty in section 12.2 if:
     12.3.1 you make any further use of such product after giving a notice in accordance with section 12.2.2;
     12.3.2 the defect arises because you failed to follow either our or the manufacturer’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
     12.3.3 the defect arises as a result of us following any drawing, design or specification supplied by you (or on your behalf);
     12.3.4 you alter or repair the product without our written consent; or
     12.3.5 the defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal working conditions.
12.4 Except as provided in this section 12, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in section 12.2.
12.5 These terms shall apply to any repaired or replacement products supplied by us under section 12.

For full details on returning goods and to consult your legal rights, please view our Terms and Conditions.