Returns Policy

Returning Products

Although there is no right to cancel the contract once the order has been placed, If in your sole discretion you elect to return the products to us, after receipt and installation, you may do so at your own cost and through your own delivery agents (unless we agree otherwise with you). You must return them to us at the following address Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, United Kingdom, HU7 3AP. Before doing so, please call customer services on +1 888 553 0605 or email us at info@operabeds.com to notify us of the return.

When we will pay the costs of return and de-installation

We will pay the costs of return and de-installation:

  • If the products are faulty or misdescribed (and this is accepted by us);
  • If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

How we will refund you

If you are entitled to a refund under these terms we will refund you the price you paid for the products (including delivery costs if you are a Consumer), by the method you used for payment. However, we may make deductions from the price, as described below.

When your refund will be made

We will make any refunds due to you as soon as possible.

How to contact us

To contact us, please let us know by doing one of the following:

  • Phone or email

Call customer services on +1 888 553 0605 or email us atinfo@operabeds.com. Please provide your name, home, details of the order and, where available, your phone number and email address.

  • By mail

Write to us at Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, United Kingdom, HU7 3AP, including details of what you bought, when you ordered or received it, your order number and your name and address.

See Full Terms and Conditions

For full details on returning goods and to consult your legal rights, please view our Terms and Conditions.

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