About your care plan
Your care plan begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Any structural defects will only be covered if they occur after the first 12 months. Your care plan has been arranged by Staingard Warranty Group (A trading name of Emmiera Group Limited). For details of your insurer, please see the terms and conditions on your certificate of insurance that will be provided to you following delivery, a copy of which can be obtained from your sales consultant. Emmiera Group Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk
Your demands and needs of this care plan
By purchasing this care plan, you confirm that you have reviewed the insurance product information document (IPID) and that it meets your demands and needs. You confirm you do not want to pay to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the care plan is not a general cleaning contract but a policy that provides cover for specific incidents.
Summary of cover provided
Stains:
| Acids | Cosmetics | Shoe Polish | Ink | | Bleaches | Caustics | Corrosives | Paints | | Superglue | Coffee | Ketchup | Cola | Human and
animal bodily Fluids | Dye & dye transfer
from newspaper print
or clothing (including denim) | All food stuff and drink |
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Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation of build up over a period of time.
Accidental damage
| Rips | Scratches | Burns | Breakage, dents or chips | | Scuffs | Water, liquid or heat marks | Punctures
| Pet damage (Limited to 3 claims per period of insurance)
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Summary of exclusions
| Commercial use | Natural characteristics of leather | | Deliberate damage | Fading of fabric and materials | | Abuse or neglect | Accumulated multiple stains | | Removal of odours | Anything that happens gradually including dye transfer | | Wear and tear |
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How does the care plan work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
What am I covered for?
Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.
How do I make a claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at no cost to you
