Terms & Conditions

2.1 Who we are. We are Alpine HC Limited and we trade under the name Opera Beds. We operate the website https://operabeds.com.We are a company registered in England and Wales and our company registration number is 06318479 and our registered office is at Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP. Our VAT number is GB 828 5500 23.

2.2 How to contact us. You can contact us by:

(a)        Telephoning our customer service team at 0333 222 8584;

(b)        Writing to us by email at info@operabeds.com; or

(c)        Writing to us at Alpine HC Limited t/a Opera Beds, Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1 How we will accept your order. Our website will guide you through the steps you need to take to place an order with us.  Please take the time to read and check your order at each stage of the order process.  Our acceptance of your order will take place when we issue you with a written acceptance, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this and will not charge you for the product or services in question. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product/service or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is if and when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.1 Products may vary slightly from their pictures. Any samples, images, drawings, descriptive matter or advertising on our website, in our catalogue or elsewhere and any descriptions of the goods or illustrations or descriptions of the services contained in our catalogue, on our website or elsewhere are issued or published for the sole purpose of giving an approximate idea of the goods or services described in them. Your products may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the products may vary from that shown in images on our website, in our catalogue or otherwise.

4.3 Product suitability and making sure your measurements and bespoke requirements are accurate. We recommend that, before placing an order for any of our products, you check the suitability for purpose of the products as described on our website and (if you wish to order a product to be made by us to your measurements or other bespoke requirements) ensuring that those measurements and requirements are correct before providing them to us.  You should also check these matters with an appropriately qualified professional if you are unsure (although where we are not installing the products for you we do not recommend that you engage any installation contractor until you have received and checked the relevant products).

4.4 Manufacturer guarantees.  Some of the products that we sell via our website come with a manufacturer's guarantee.  For details of the applicable terms and conditions, please refer to any corresponding manufacturer's guarantee provided with the relevant products.  Any such manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to products or services that are faulty or not as described.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

4.5 Third party installation.  Where you have not ordered installation services from us, you must make your own arrangements for installation of the products with your chosen contractor(s).  Any contract for installation of the products will be between you and your chosen contractor(s).  We shall not be a party to the contract for installation of the products.  We shall not be liable for the actions or omissions of your chosen contractor(s) including any aspect of his or her workmanship.

5. Your rights to make changes. If you wish to make a change to the products or any services that you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the products and/or our services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  If we cannot make the change or the consequences of us making any such change are unacceptable to you, you may want to end the Contract (see clause 8 below).

6.1 We may amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. 

6.2 Every time you order any products or services from us, the terms in force at the time of your order will apply to the relevant Contract between you and us.

6.3 We may make minor changes to any of our products or services:

6.3.1 to reflect changes in relevant laws and regulatory requirements; and

6.3.2 to implement minor technical adjustments and improvements, for example to address a safety issue.

These changes will not affect your use or enjoyment of our products and services.

6.4 If we have to revise these terms as they apply to any Contract between us, or make more significant changes to any ordered products or services to those detailed in clause 6.3 above, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the relevant Contract if you are not happy with the changes. You may cancel either in respect of the entire Contract or just those products and services you have yet to receive under the Contract. If you opt to cancel any Contract in full pursuant to this clause 6.4, you will have to return (at our cost) any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

7.1 Delivery costs. We deliver to UK postal addresses only.  Please note that the extent and cost of any services available from us will vary depending on the relevant delivery address.  See operabeds.com/pages/delivery-installation for further details.  The costs of delivery will be as set out in our quotation form or otherwise notified to you during the order process.  All deliveries must be signed for on receipt unless the products being delivered are smaller items that are delivered via our third party courier (which we will notify you of prior to delivery if applicable).

7.2 When we will provide the products and services.  Due to their nature, lead times will be longer for products that are to be tailored or made to your specifications. Your estimated delivery date for all products will be notified to you during the order process (which, unless we otherwise notify you before
you place your order such as where the products are tailored or bespoke, will be within 30 days after the day on which we accept your order).  Unless otherwise agreed with you during the order process (including for services provided via a service plan), any services will be provided by us on the date of delivery. 

7.3 We are not responsible for delays outside our control. If our supply of the products or any services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay (see clause 15 below).

7.4 Collection by you. If we have agreed that you can collect the products from our premises, you can collect them from us at the pre-agreed time. You must contact us first to arrange a collection time before collecting your products.

7.5 If you are not at your address when the product is delivered. If the products cannot be posted through your letterbox and no one is available at your address to take and provide any necessary signature for delivery, we will leave you a note informing you of how to rearrange delivery or (if possible, which will depend on the products ordered) how to collect the products from a local depot.  If your products are smaller items delivered via our third party courier then it may be possible for you to arrange with our courier for your products to be delivered to a safe place or to a neighbour (if you wish to do this please contact our courier directly after placing your order).

7.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot despite our reasonable efforts, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.1 will apply.

7.7 If you do not allow us access to provide products. If you change any goods or services (such as an installation) less than 24 hours before the date on which the goods are to be delivered or the services are to commence, or you do not allow us access to your property to deliver the goods or perform the services as arranged, we may charge you additional costs incurred by us as a result. For a postponed delivery, you will be liable to us for the full delivery charge. If you were due to have the product installed, you will be liable for the full charge of both delivery and installation. For a postponed installation, this charge is currently £50 plus VAT. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the Contract and clause 10.1 will apply.

7.8 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or when you or a carrier (organised by you) collects it from us. If we have agreed to install the goods, the goods will be your responsibility from the time we complete the installation.

7.9 When you own goods. You own a product which is goods once we have received payment in full for those goods (including all delivery charges).

7.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply our products or services to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying our products or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11 Reasons we may suspend the supply of products and services to you. We may have to suspend the supply of a product or service to:

(a)        Deal with technical problems or make minor technical changes;

(b)        Update the product/service to reflect changes in relevant laws or regulatory requirements; or

(c)        Make changes to the product/service as requested by you or notified by us to you (see clause 6).

7.12 Your rights if we suspend the supply of products/services. We will contact you in advance to tell you we will be suspending supply of the product/services, unless the problem is urgent or an emergency. If we have to suspend the product/services, we will adjust the price so that you do not pay for products/services while they are suspended. You may contact us to end the contract for a product/service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product/service in respect of the period after you end the contract.

8.1 Your legal right to change your mind. For most of our products and services bought online, you have a legal right to ‘change your mind’ about your purchase and receive a refund of what you paid for it (including the delivery costs). This is subject to certain conditions and potential costs/deductions, as set out below.

8.2 Additional rights for you to end the
Contract. Even if you do not exercise any such legal right to ‘change your mind’, in certain other circumstances you may still be able to end your Contract with us.  Your rights in that regard will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the Contract:

(a)        If what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get the affected product(s) repaired or replaced or a service re-performed or to get some or all of your money back) - see clause 12 below for further details;

(b)        If you want to end the contract because of something we have done or have told you we are going to do (see clause 8.3 below);

(c)        If our 10 Day Home Trial applies, see clause 8.4.

8.3 Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at 8.3(a) to (e) below the Contract will end immediately and we will refund you in full for any products and services which you have paid for but have not received as at termination. The reasons are:

(a)        We have told you about an upcoming change to any ordered product/services or these terms which you do not agree to (see clause 6.4);

(b)        We have told you about an error in the price or description of any product/services you have ordered and you do not wish to proceed;

(c)        There is a risk that supply of the products/services may be significantly delayed (for a period of not less than 30 days) because of events outside our control (see clause 15 below);

(d)        We have suspended supply of the products/services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e)        You have a legal right to end the Contract because of something we have done wrong.

8.4 Our 10 Day Home Trial for consumers. Where you are a consumer then most products we offer are eligible for a 10 Day Home Trial. This is more generous than your legal right to ‘change your mind’ as it also applies to products to which the statutory right to change your mind does not apply. You will be notified of our 10 Day Home Trial during the order process if the product(s) you have ordered are eligible. If you wish to receive the 10 Day Home Trial then you must book this at the time you place your order. If you have booked a 10 Day Home Trial then you have the right to return the relevant product(s) if you are not 100% satisfied with your purchase. This right is subject to a number of conditions:

(a)        You must fully comply with any terms and conditions that we may specify in respect of the products you have ordered. These could relate to the storage, handling, maintenance and use of the products, amongst other things. For example, if the product is a mattress, we will specify that it must at all times be used with a suitable mattress protector of the kind specified by us;

(b)        You must notify us of your wish to return the product(s) within 10 days following delivery; and

(c)        Products must be returned to us at your expense in excellent condition with their original packaging (to be received by us within 14 days following you notifying us of your wish to return the products).

The right to return products in accordance with our 10 Day Home Trial policy only applies if you have fully complied with the above conditions. There is no right to return the products under this policy if any of these conditions are not met (though this does not affect your legal rights, such as in relation to faulty or misdescribed products or where you may still have the legal right to ‘change your mind’). If you are entitled to a refund under our 10 Day Home Trial policy then we will refund you for the price of the returned product(s) (excluding any delivery and installation costs), though we may reduce your refund for any reduction in the value of the products whilst in your possession and any costs incurred by us when de-installing and collecting the goods (see clause 9.4).

8.5 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

(a)        Services (e.g. installation), once these have been completed, even if the cancellation period for any related products is still running;

(b)        products sealed for health protection or hygiene purposes (such as mattresses), once these have been unsealed after you
receive them;

(c)        Products which are customised, bespoke, clearly personalised or otherwise made to your specification;

(d)        Any products which become mixed inseparably with other items after their delivery; and

(e)        Any other circumstances where the Consumer Contracts Regulations 2013 do not expressly give consumers the right to cancel.

8.6 How long do consumers have to change their minds? The length of any such cancellation period depends on whether your contract with us is a ‘goods contract’ or a ‘services contract’ as explained in the following paragraphs. 

Where your Contract with us is (a) a Contract for the supply of goods only or (b) a Contract for the supply of goods together with services which are ancillary to our supply of goods such as installation or a service plan purchased within the same order as the goods in question, your Contract will be a ‘goods contract’ which means that you will have until 14 days after the day you (or someone you nominate) receives the goods to change your mind, unless:

(a)        Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery; or

(b)        Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

Where your Contract with us is a Contract for the supply of services only (e.g. the separate purchase by you of a ‘Silver’ or ‘Gold’ service plan for any of our goods at a later time than your original order to us for those goods – see https://operabeds.com/pages/warranties), then your Contract for those services will be a ‘services contract’ which means you will have until 14 days after the day on which we confirm acceptance of your order to change your mind.

9.1 Tell us you want to end the Contract. To end the Contract with us where you have the right to do so, please let us know by doing one of the following:

(a)        Phone or email. Call customer services on 0333 038 5621 or email us at info@operabeds.com. Please provide your name, home, details of the order and, where available, your phone number and email address.

(b)        By post. Write to us at Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP, including details of what you bought, when you ordered or received it, your order number and your name and address.

Please click here for a model cancellation form where you are exercising the legal right to ‘change your mind’.

9.2 Returning products after ending the Contract. If you end the Contract for any reason after products have been dispatched to you under that Contract or you have received them, you must return them to us. You must either post them back to us at Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP or (if we request) allow us to collect them from you. Before doing so, please call customer services on 0333 038 5621 or email us at info@operabeds.com to arrange the return or collection. If you are a consumer exercising your right to change your mind regarding a ‘goods contract’ you must send us the goods within 14 days of telling us you wish to end the Contract.  If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.

9.3 When we will pay the costs of return and de-installation. We will pay the costs of return and de-installation:

(a)        if the products are faulty or misdescribed; or

(b)        if you are ending the Contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control (under clause 15 below) or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind or receiving a 10 Day Home Trial) you must pay the costs of return and de-installation (see clause 9.4).

9.4 What we charge for collection and de-installation. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of de-installation and collection. In most cases, the cost of de-installing and returning goods is £185 plus VAT per order (not per product) provided all returned goods are collected or returned at the same time. The cost of collecting only a mattress is £60 plus VAT.

9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products and/or services in question (including standard delivery costs), by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

(a)        We may reduce your refund of the price (excluding delivery and installation costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, we reduce your refund if a product's condition is not "as new", any product-branded packaging is damaged, or any accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)        The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)        Any installation costs will not be refunded where the installation has already been performed.

(d)        When orders were originally paid through Klarna financing, 5% of the total order value is non-refundable to cover financing charges.

(e)        Where your Contract with us is a Contract for the supply of services only (e.g. the separate purchase by you of a ‘Silver’ or ‘Gold’ service plan for any of our goods at a later time than your original order to us for those goods – see https://operabeds.com/pages/warranties), then we will charge you for any complete days of your service plan that have elapsed between the start date of your service plan and the date that you exercise your right to change your mind, together with any other costs incurred by us in performing the service plan up to the cancellation date (up to a maximum of the total service plan fee).  We may recover such charge by making a corresponding deduction from any refund of the service plan fee that is otherwise due to you.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. Where you are a consumer exercising your right to change your mind then:

(a)        Where we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return a product to us, see clause 9.2.

(b)        In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10.1 We may end the Contract if you break it. We may end any Contract with you at any time by writing to you if:

(a)        you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)        you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or our services;

(c)        you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

(d)        you do not, within a reasonable time, allow us access to your premises to supply any agreed services.

10.2 You must compensate us if you break the Contract. If we end the Contract in any of the situations set out in clause 10.1, we will refund any money you have paid in advance for products and services that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

10.3 We may withdraw the products. We may write to you to let you know that we are going to stop providing any products and/or services ordered by you under any Contract. We will let you know in advance of our stopping the supply of the product and/or services and will refund any sums you have paid in advance for any products and services which will not be provided.

How to tell us about problems. If you have any questions or complaints about any of our products or services, please contact us. You can telephone our customer service team at 0333 222 8584 or write to us at info@operabeds.com.

12.1 If you are a consumer we are under a legal duty to supply products and services that are in conformity with the Contract. See below for a summary of your key legal rights in relation to our products and services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

For goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a)         Up to 30 days: if your goods are faulty, then you can reject those goods and get a refund.

b)         Up to six months: if your goods become faulty and can't be repaired or replaced, then you're entitled to reject those goods and receive a full refund, in most cases.

c)         Up to six years: if your goods do not last a reasonable length of time you may be entitled to reject those goods and receive some money back.

For services, the Consumer Rights Act 2015 says:

a)         You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b)         If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c)         If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products as referred to in this clause 12, you must either send them back to us (using our nominated courier) or allow us to collect them from you. We will pay the costs of return in such circumstances. Please call customer services on 0333 222 8584 or email us at info@operabeds.com to arrange such a return.

13.1 Where to find the prices for our products and services. The prices of our products and services (including delivery and installation) will be the corresponding prices indicated on our website, as set out in our quotation or as otherwise notified to you during the order process. The prices will be exclusive of VAT unless expressly stated otherwise. Where a supply is taxable for VAT purposes, we will issue you with a VAT invoice and you will be required to pay the VAT chargeable on the supply. We take all reasonable care to ensure that the prices of the products advised to you is correct. However please see clause 13.4 for what happens if we discover an error in the price of the product you order.

13.2 VAT relief. The supply of certain products may be eligible for VAT relief. If VAT relief is available, we will require written confirmation that the required conditions are met. You can contact us on 0333 038 5621 or info@operabeds.com if you have any questions, though please note we are not tax advisers and cannot be held responsible for any information provided.

13.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply our products and any services, we will adjust the rate of VAT that you pay, unless you have already paid for the products and services in full before the change in the rate of VAT takes effect.

13.4 What happens if we got the price wrong. It is always possible that, despite our efforts, some of the products and services on our website may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's or service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order (if we are unable to so contact you we will treat the order as cancelled and notify you in writing). If we accept and process your order where a pricing error has occurred, we may end the Contract, refund you any sums you have paid and require the return of any goods provided to you.

13.5 When you must pay and how you must pay. We accept payment using most major debit and credit card types as well as bank transfers. We also accept payment by cheque, though goods will not be dispatched until the cheque is received and has cleared.

13.6 Payment for our products and services (and all applicable delivery charges) shall be made by you in advance of you receiving the relevant products (unless an alternative payment process applies as referred to in clause 13.9 below).  You will be charged at the point at which we accept your order.

13.7 We do not accept liability if delivery of any products is delayed because you have provided us with incorrect payment details. 

13.8 If it is not possible to obtain full payment for any products using the payment details you have provided, we may reject your order.  This does not affect your statutory rights.

13.9 If any order specific payment terms set out on our website, in our quotation or otherwise notified to you during the order process differ to the payment terms set out in these terms and conditions, the order specific payment terms shall prevail.

13.10 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.11 Financing, in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you financing payment options. Further information and Klarna’s user terms you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent representation, for breach of your legal rights in relation to the products and services as summarised at clause 12.1 and for defective products to which the Consumer Protection Act 1987 applies.

14.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by our failure to use reasonable care and skill while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing and services.

14.4 We are not liable for your incorrect information/measurements. You are responsible for ensuring that any measurements and other information which you provide us with are correct.  We shall not be liable for any losses or damage suffered by you where any of the goods are not suitable for your purposes as a result of incorrect or inadequate measurements or other information provided by you or any failure by you to provide relevant information.

14.5 We are not liable for the actions of installers other than our own.  We shall not be liable for any losses or damage suffered by you which arise because you, or any contractor engaged by you to install any goods, fail to follow any instructions provided by us or supplied by the relevant manufacturer as to the storage, installation, use and/or maintenance (including but not limited to cleaning) of the goods.

14.6 We are not liable for business losses. We only supply the products to you for domestic and private use. You agree not to use the products or the services for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract to the extent caused
by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, postal delays, protests, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, national emergency, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place which affects the performance of any of our obligations under any Contract:

15.3.1  we will contact you as soon as reasonably possible to notify you; and

15.3.2  our obligations under the relevant Contract will be suspended and the time for performance of our obligations will be extended for the duration of the relevant Event Outside Our Control.  Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days.  To do so, please contact us by writing to us at Alpine HC Limited t/a Opera Beds, Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP or by emailing us at info@operabeds.com.  If you opt to cancel, you will have to return (at our cost) any products you have already received under the relevant Contract and we will refund the price you have paid under that Contract (including any delivery charges). 

How we will use your personal information. We will only use your personal information as set out in our privacy policy. A copy of our current privacy policy can be found at https://operabeds.com/pages/privacy-policy or you can email us at info@operabeds.com to request a copy.

17.1 We may transfer this Contract to someone else. We may transfer our rights and obligations under these terms and/or any Contract made between us to another organisation. If this happens, we will ensure that the transfer will not affect your rights under the Contract.

17.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms and/or any Contract made between us to another person if we agree to this in writing. However, if you are a consumer you may transfer any guarantee we have provided to a person who has acquired the products. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

17.3 Nobody else has any rights under this Contract (except someone you pass your guarantee on to as mentioned in clause 17.2 above). Each Contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any part of the Contract is unlawful or otherwise unenforceable, the remaining parts of the Contract will remain in full force and effect.

17.5 Even if we delay in enforcing any Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking any Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

17.6 Which laws apply to this Contract and where you may bring legal proceedings. These terms and each Contract are governed by English law and you can bring legal proceedings in respect of our products and services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products and services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products and services in either the Northern Irish or the English courts.