Warranties

1. Warranty overview

Opera Beds warrants that its beds and bed components are free from defects in materials and workmanship when used under normal conditions and in accordance with Opera Beds’ instructions.

This warranty applies only to products purchased from Opera Beds or an authorised Opera Beds retailer and is valid within the United Kingdom. This warranty is in addition to and does not affect your statutory rights under UK consumer law.

2. Bed warranty periods

Warranty cover begins from the date of delivery (or deemed delivery). Warranty periods cover the cost of replacement parts for the full specified period. A 12-month labour cost cover is also included – beginning from the date of delivery and covering the cost of two engineer callouts, service time or parts repair for valid warranty claims.

Warranty periods vary by product and component and are detailed in the product-specific documentation supplied at the point of sale. Unless otherwise stated:

• Frame – Covered for 10 years for Adjustable Motion Beds and 5 years for Profiling Care Beds and Rotating Beds against structural manufacturing failure
• Motors & Actuators – Covered for 3 years against manufacturing failure
• Electronics & Handsets – Covered for 3 years against manufacturing failure
• Upholstery – Covered for 3 years against manufacturing failure

3. What is covered

This warranty covers faults that arise as a direct result of manufacturing defects, including but not limited to motor failure, electrical faults, handset failure, and structural frame defects.

The cost of replacement parts is covered and for the first 12 months the cost of labour to fit parts is also covered.

4. Misuse and improper use (Not covered)

Warranty claims will be rejected where damage or failure is caused by misuse, abuse, or use outside the product’s intended purpose. Examples include:

• Exceeding the maximum user weight limit
• Sitting or standing on the leg-rest or backrest
• Violent or forceful movements causing abnormal stress
• Jumping, dropping onto, or impact loading
• Using the bed as a support aid
• Unauthorised repairs or modifications
• Use of non-approved accessories or mattresses

5. Faults and damage not covered

The following are not covered under warranty:

• Frayed, pinched, or exposed wiring
• Liquid ingress or fluid damage
• Wear and tear or cosmetic damage
• Installation or relocation damage
• Transit damage not reported within 3 working days
• Neglect or lack of maintenance
• Power surges or unsuitable power supplies

6. Warranty validation process

All warranty claims must include:

1. Proof of purchase
2. Product serial number
3. Photographic or video evidence of the fault and overall condition
4. Description of how and when the fault occurred

Opera Beds may require troubleshooting, additional evidence, or an on-site inspection. Claims showing misuse or excluded damage will be declined.

7. Reporting damage on delivery

All goods must be inspected on delivery. Transit damage must be reported within 3 working days.

8. Replacement products and parts

Opera Beds may replace products or components with the same or equivalent items. Replacement does not reset or extend the original warranty period.

9. Purchases through retailers

Where a product is purchased through an authorised retailer, all warranty claims must be processed via that retailer.

10. Re-sale and transfer of warranty

Where a product is re-sold to a different user during its warranty period, the original warranty terms remain unaffected. Any claims as a result of misuse or damage during transfer will not be granted and charged at standard non-warranty rates.