Warranty Policy & Service Plans

Bed Warranty Policy in Full

1. Warranty Overview

Opera Beds warrants that its beds and bed components are free from defects in materials and workmanship when used under normal conditions and in accordance with Opera Beds’ instructions.

This warranty applies only to products purchased from Opera Beds or an authorised Opera Beds retailer and is valid within the United Kingdom. This warranty is in addition to and does not affect your statutory rights under UK consumer law.

2. Bed Warranty Periods

Warranty cover begins from the date of delivery (or deemed delivery). Warranty periods cover the cost of replacement parts for the full specified period. A 12-month labour cost cover is also included – beginning from the date of delivery and covering the cost of two engineer callouts, service time or parts repair for valid warranty claims.

Warranty periods vary by product and component and are detailed in the product-specific documentation supplied at the point of sale. Unless otherwise stated:

• Frame – Covered for 10 years for Adjustable Motion Beds and 5 years for Profiling Care Beds against structural manufacturing failure
• Motors & Actuators – Covered for 3 years against manufacturing failure
• Electronics & Handsets – Covered for 3 years against manufacturing failure
• Upholstery – Covered for 3 years against manufacturing failure

3. What Is Covered

This warranty covers faults that arise as a direct result of manufacturing defects, including but not limited to motor failure, electrical faults, handset failure, and structural frame defects.

The cost of replacement parts is covered and for the first 12 months the cost of labour to fit parts is also covered.

4. Misuse and Improper Use (Not Covered)

Warranty claims will be rejected where damage or failure is caused by misuse, abuse, or use outside the product’s intended purpose. Examples include:

• Exceeding the maximum user weight limit
• Sitting or standing on the leg-rest or backrest
• Violent or forceful movements causing abnormal stress
• Jumping, dropping onto, or impact loading
• Using the bed as a support aid
• Unauthorised repairs or modifications
• Use of non-approved accessories or mattresses

5. Faults and Damage Not Covered

The following are not covered under warranty:

• Frayed, pinched, or exposed wiring
• Liquid ingress or fluid damage
• Wear and tear or cosmetic damage
• Installation or relocation damage
• Transit damage not reported within 3 working days
• Neglect or lack of maintenance
• Power surges or unsuitable power supplies

6. Warranty Validation Process

All warranty claims must include:

1. Proof of purchase
2. Product serial number
3. Photographic or video evidence of the fault and overall condition
4. Description of how and when the fault occurred

Opera Beds may require troubleshooting, additional evidence, or an on-site inspection. Claims showing misuse or excluded damage will be declined.

7. Reporting Damage on Delivery

All goods must be inspected on delivery. Transit damage must be reported within 3 working days.

8. Replacement Products and Parts

Opera Beds may replace products or components with the same or equivalent items. Replacement does not reset or extend the original warranty period.

9. Purchases through Retailers

Where a product is purchased through an authorised retailer, all warranty claims must be processed via that retailer.

10. Re-sale and Transfer of Warranty

Where a product is re-sold to a different user during its warranty period, the original warranty terms remain unaffected. Any claims as a result of misuse or damage during transfer will not be granted and charged at standard non-warranty rates.

Mattresses, Chairs and Accessory Products

The terms of our bed warranty policy also apply to all other products in the Opera range where relevant. Warranty periods are stated on individual product web pages and documentation and covers all areas of the product against manufacturing defects for the length of the term stated.

Upgrade Cover & Service Plans

We offer two upgrade plans if you would like to buy additional cover for your Opera bed. This can be purchased at the point of ordering either online or over the phone with an Opera advisor. Our upgrade plans include additional parts and labour warranty, plus servicing by our dedicated Opera engineers.

What Service Plans Include

Our Silver and Gold cover plans include our home visit engineer service. When your bed service is due, we will contact you to arrange a suitable date. Our dedicated Opera engineers will then visit your home and perform a full bed health check which includes servicing of parts, motor grease where necessary, and ensuring your bed is functioning properly.

Service plans are recommended by occupational therapists (OT’s) and home-care providers as they ensure peace of mind your bed is maintained and in good working order.

Adding Cover or Plans after Warranty Expiry

If you wish to purchase a cover plan after your current warranty has already expired, please be aware the cover plan will automatically take off the amount of time from expiry to the date of purchase of the new extended warranty.

Once your warranty has expired for 1 year or more, you can no longer purchase a cover plan.

Example: Sandra bought a profiling bed from Opera in 2020. Her standard warranty ended on 22.01.2023, but she wants to purchase a cover plan for her profiling bed. She decides to buy our gold cover on 21.01.2024. That means that Sandra's cover will now expire on 22.01.2025, due to her buying the gold cover after her bed was a year out of warranty.

We advise choosing extra cover at the point of order, or within 1 year of having your Opera bed. If you would like further advice about our upgrade and service plans speak with our team who can assist you.

Free Callout Cover

Our callout cover gives you peace of mind in the unlikely event your Opera bed or mattress stops working. We will arrange for a dedicated and highly trained engineer to visit your property to assess the issue and fix it at no added cost.

This also includes our troubleshooting service with our in-house product support team who can help over the phone if required.