VAT Relief

If you have a disability or long-term illness, you won’t be charged VAT on any of our products that are designed or adapted to help you with your disability and are for personal use. Services related to the product are also eligible for VAT relief. Both the product/service and the product user have to be eligible for VAT relief.

Products and services that qualify for VAT exemption


Products that are designed or adapted for a disability can be purchased VAT free. Examples include:


Most services related to the purchase of your product also qualify for VAT relief. These include:

  • Assembly and installation of the product
  • Maintenance and repairs
  • Spare parts or accessories

Please note: Carriage charges are not eligible for VAT relief.


How to verify whether you are eligible for VAT relief

To get our products VAT free, firstly your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:

  • you have a physical or mental impairment that affects your ability to carry out everyday activities (e.g. blindness)
  • you have a named medical condition that is treated as chronic sickness (e.g. multiple sclerosis, diabetes)
  • you’re terminally ill

You do not qualify if you’re elderly but able-bodied, or if you’re temporarily disabled (e.g. broken limb). Also, you are only eligible for VAT relief if the products you are purchasing are for personal use. Care homes, home care agencies, or trade organisations using products for business use are not eligible and pay VAT in full.

How to get VAT relief on your order

When ordering with us, getting products VAT free is really simple. We require written confirmation that you meet the criteria detailed above and also a brief description of your medical condition (e.g. Alzheimer's, Parkinson's). This is a form that is filled out at checkout stage when ordering online, or by email when ordering over the phone.

You pay without VAT and then delivery of goods will take place once the VAT relief form has been completed and approved.

VAT relief for charities

Support and funding charities for the elderly and disabled can purchase our products VAT free. You will be required to prove your eligibility in writing by completing a form which will also require your charity number.


Have more questions on VAT relief and eligibility? View detailed guidance on or call us on 0333 222 8584.